Shipping & Return

• Covid-19 information.

We want to inform you that we still ship as normal. We follow the rules of our government. We work from home and one person is at our warehouse doing the shipments.

Take care of your health!

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We do not use a minimum amount for your order. Furthermore, it does not matter which item you order.

Can I also track my order via Track & Trace?

Depending on the chosen shipping method you can choose a shipment with a Track & Trace code. You will receive your personal code by e-mail and mobile number if you have provided this.

The evening of the order or at the latest the next morning you can see where your package is located and when the delivery person expects it to be delivered to you.

Should your Track & Trace code indicate that the package has already been delivered, but you have not yet received anything? Then don't worry. In most cases, the package will be delivered at a later date. It can be delivered to your neighbors or the delivery person has made a mistake. With the help of the coordinators who use the delivery people, they can find out where the package was delivered.

If you have any doubts about the delivery, please contact the carrier. They can inform you about the current status.

For DPD: 0031318703170

For Post NL: 00319000990

Returning is simple, fast with the return form that you can download here

We think it is very important to fulfill your order satisfactorily.

If a product is not satisfactory, it is possible to return the order. You have the right to withdraw from the contract within 14 days without giving a reason.

We do not reimburse the return costs for a return shipment.

RETURN CONDITIONS

1. Products may not have mounted and / or use traces
2. Return must be sorted by type with specified quantities. So take your time for this. If this is not the case, we are forced to charge a handling fee of 0.50 cents per spoke.
3. Return with Track & Trace
4. If you return from outside EU, fill in the custom form very clear that it is a return with the shipping import shipping information. We do not accept returns for which we have to pay customs fees.

We ask you to use our return form for this and to read the conditions. You can find it here

Enter the requested information as complete as possible.

Getting your money back quickly is important!

That is why we usually refund your purchase amount within 3 days (but no later than one week) after receiving the package. With some credit card companies it takes longer because they charge a processing time.

Sent the same day

If you place an order before 3 pm, the order will be sent the same day. Within the Netherlands the shipment was delivered the next day. It may take longer for orders to be sent to Belgium or other European or world country.

14 days to change your mind:

From the moment you receive your order you have 14 days to change your mind. You can view, rate and fit the item as you would in a boutique. Of course you can also return the items via another carrier, then the costs are for yourself.

Shipping costs, free shipping and lead times 

Wheel-parts.shop has different shipment solutions. Below you see an overview of the lead times and the order amount to get free shipping. The shipping costs below the free shipping amount, depends on weight and location. When you place the order in the basket, you can see the exact shipping cost.

For some countries we offer Express shipment, this is the fastest shipment. You see the costs and leadtime in the checkout.